Processing Orders- Thanks for your interest in the offering on VB.com. Understand that this is a small business and all orders are packed by Vicki and her dancing monkeys. We make every effort to fulfill orders in a timely manner. 

Standard Box Size- Shipping is based on a 12x12x4 box. If the product ordered is smaller i.e. stickers or stencils, I will ship in the appropriate box or envelope and refund the difference.

US Shipping- Standard Rate of $25 CAD is listed. If the package is smaller than the standard 12x12x4, the rate will be adjusted when shipped and the difference refunded. US orders are shipped weekly.

Pre-Orders- Payment in full, Product will be shipped once it arrives and is kitted. All Sales Final, no refunds.

Live Classes- Classes are taught "live" and are recorded to view after the live session at your leisure.

If you have any issues of concerns with your order, please email me at vickiboutinkits@gmail.com